Chantell Ford

Solutions Manager | Popl Teams

2024

Customer Success Manager | Popl Teams

2022 - 2024

Founding Partner

2022

Rezilyent Capital is a fund for futurists who want to invest in top-notch founders. We as a community pool our money together and invest anywhere from $50,000 – $150,000+

Venture Partner

2022 - 2024

1888 Ventures is rolling fund deploying capital ranging from $250k or less to founders based in the Southeast. We invest on behalf of our partners which consists of high net worth individuals, institutions and family offices

Mortgage Loan Originator

2022 - 2022

Export Documentation

2018 - 2018

Handle customer disputes within a high volume call center. Create and issue invoices for origin charges as necessary. Convey information clearly over the phone; express patience, empathy and understanding with voice alone; extract meaning from conversations with people whose native language is other than my own; calm those who are angry and manage multiple calls effectively. Use questioning to identify the specific problem and related information. Logically determine approach to solving the immediate problem. Identify parties that need to be involved in tracing shipments and issues. Make appropriate internal and external contacts and works out a reasonable solution.

Operations Manager

2014 - 2018

Provided timely follow-up with customers to ensure highest-quality service and build positive customer relationships. Created and implemented new processes for evaluating customer experience and processing customer feedback. Front-line support for staff, customer inquiries and customer issues.

Accountant

2012 - 2014

Tracked and audited employee travel submitted for payment Audited procurement card charges of employees on a weekly basis. Submitted employee and vendor payments daily. Prepared monthly reconciliations for 3 departments. Utilized Oracle databases to prepare daily reports.