Christina Crawford Kosmowski

Chief Executive Officer

2022

President

2021 - 2022

Leading go-to-market, strategy, research and development, and customer success practices

Board Member

2019

NASDAQ: RPD Audit Committee Member

Founding LP

2019

Board Member

2020 - 2022

Nasdaq Listed SPAC (Ticker: PPGH) that is focused on investing in high growth companies with a commanding presence that are located in Asia and Europe. Converted SPAC to NASDQ: GGR

CCO & VP, Global Head of Customer Success

2017 - 2021

Responsible for Add on ACV and maximizing & accelerating Customer Value through adoption of the Slack Platform. General Manager of Professional Services, Customer Success, Success Programs, Slack Champion Community, Renewals, Enterprise Training. Founding member of Slack Enterprise and GTM Leadership. Built Customer Success from scratch and defined Customer Success function. Hired from 8 to 350 people which includes Customer Success, Customer Success Programs, Professional Services, Education, Renewals. Led modern GTM model from freemium to sales led to customer success led add on acv. Executive Sponsor for Women's ERG Group Grew revenue from $90m -> $1b. Fastest growing enterprise software company ever to $1B. Led through Direct Public Offering in 2019 and 2nd largest tech acquisition ever to Salesforce in 2020

SVP, Revenue Lifecycle Management (Renewals, Sales)

2015 - 2017

Ran $4B revenue business that included renewals and led transformation to including add on ACV with $100m ACV achievement. Led transformation of global renewals business and the entire revenue lifecycle process such as systems, analytics, incentives across all of the revenue roles - AE's, SE's, Sr mgmt, renewals.

SVP, Customers for Life

2014 - 2015

Responsible for overall customer success of our customers by marshaling all post sales resources to ensure customers receiving business value from Salesforce platform and having a positive experience. Led teams of 1500 customer success resources across CS, Support, Services.

Vice President, Customers for Life - West Region

2010 - 2014

Founding Executive for new Customer for Life approach - cutting edge customer success model. Responsible for customer satisfaction and success for customers in the western region (salesforce largest region) by marshaling all post-sales customer resources to address any customer satisfaction, adoption or renewal issues within the west region, resulting in clear accountability, consistent service and one face to the customer.

West Coast Consulting Regional Lead

2010 - 2010

Director, Delivery Excellence Global Services

2006 - 2010

Responsible for scaling Post Sales from 3 - 1000's of professionals - Services Products, Consulting Practices, Consulting Methodologies, SI Partner Strategy and Enablement. Created 1st Cloud Implementation Methodology used by 1000's of Cloud Providers today.

Managing Principal - Enterprise Consulting

2002 - 2006

1st hire in Enterprise Consulting leading Salesforce largest customers and trailblazing customers to get SFDC into new markets. Worked closely with product, engineering to bring these trailblazing customers live and successful.

Technical Program Manager - Consulting

1999 - 2002

Industrial Engineer

1998 - 1999