Karen Peacock Peacock

Board Member

2019

Compensation & Talent Committee Member, Compensation Committee Chairperson Product & Technology working group

Limited Partner

2019

Operator Collective is a venture fund of expert LPs, bringing together 200+ exceptional tech executives from diverse backgrounds to invest in the next generation of enterprise technology

Board Advisor

2022 - 2023

Chief Executive Officer

2020 - 2022

Intercom is an AI-powered customer service platform with integrated marketing automation serving over 25,000 companies globally, including Amazon, Microsoft, Facebook and Atlassian. Backed by Kleiner Perkins, Bessemer, Index, Social Capital and ICONIQ. Grew revenue by over 5x in 5 years while also turning the company profitable. Named one of the best private cloud companies by Forbes in their Cloud 100 for the last 6 years in a row. Named one of the best places to work by Inc. Magazine and one of the 100 best places for innovators to work by Fast Company.

Chief Operating Officer

2017 - 2020

Responsible for all revenue and commercial aspects of the business including all Sales, Marketing, Support, Customer Success, Business Development, Analytics & Data Science and Legal. Co-led Series D financing in 2018, raising $120M at a value of $1.275B led by Kleiner Perkins.

SVP Small Business

2016 - 2017

Led all of Intuit’s small business products and services worldwide, a $2.5B business including QuickBooks, Accounting, Payments, and Payroll. Responsible for revenue, profit, product, customer base growth and operations. - Grew QuickBooks SaaS revenue ~40% annually. - Accelerated customer growth achieving 41% annual growth, 2M cloud customers, 5M total customers - Expanded globally, built local teams, launched products and grew businesses in 6 new countries. - Responsible for moving >$300B in transaction volume annually through payments & payroll services. - Doubled electronic invoicing and payments in one year with up to 1M eInvoices sent daily. - Cut payments risk losses in half and grew QuickBooks online payments customers by 45%.

VP / General Manager

2014 - 2016

General Manager of Intuit’s $800M Employee Management Solutions Division. P&L responsibility for this publicly reported division of Intuit. Responsible for US and global payroll services, workers' compensation, and HR products, including QuickBooks Payroll, Intuit Online Payroll and Intuit Full Service Payroll. - Accelerated growth and grew business organically from $600M to $800M in revenue in two years, doubling the prior growth rate. - Launched 2 major new products which grew to $20M in the first two years. - Built the cloud customer base, bringing in 200K new users. - Globalized, expanding beyond the US to launch in 3 new countries. - Led two international acquisitions.

Vice President of Marketing and Product Management

2011 - 2014

Led marketing then product management for Intuit's $600M Employee Management Solutions division, providing payroll and employee management solutions to 1.3M small businesses, paying 1 in 12 Americans. - Delivered highest rate of new user growth in division history, doubling prior growth record. - Tripled the ROI on marketing programs. - Led Marketing Data & Analytics across Intuit. Partnered with Intuit's Data Science team and Steven Levitt (author of Freakonomics) to deliver business growth by developing new insights & tools still used today.

Director of Product Management, Marketing & User Experience Design

2009 - 2011

Led Product Management, Marketing, and User Experience Design (UX) for Intuit's division focused on solutions to help small businesses get customers and grow. Products included Intuit Websites and eCommerce solutions. - Grew paying customers from 175,000 to over 300,000 and revenue from $35M to $79M in 2 years - Structured & launched partnerships with Google and Verizon, generating $7M in year 1 revenue. - Received CEO Award for Excellence in Leadership, given to ~6 people out of 8,000 employees - Promoted to Vice President in 2011

Board Member

2015 - 2017

Award-winning startup cloud and iPad Point of Sale solution for single and multi-location businesses. Backed by Welsh Carson Anderson & Stowe. Non-voting member per Intuit policy.

Director of Product Management for QuickBooks

2002 - 2008

Led Product Management for QuickBooks, the industry leading small business financial management solution. Successfully fought off Microsoft's entry into the space with Microsoft Small Business Accounting. Drove major product overhaul, resulting in "the best upgrade in years" (CNET) and 5 stars from PC Magazine. Delivered the highest revenue growth in prior 7 years. Developed and brought to market multiple new products from concept to launch. New products generated >$10M in year 1 revenue and won awards from Small Business Computing. - Promoted to Director in 2007 - Promoted to Group Product Manager in 2005

Director of Product Management

2000 - 2002

Led Product Management for SaaS enterprise software startup funded by Benchmark Capital. Reported to CEO and part of the executive leadership team. Customers included Microsoft, HP, Samsung, British Telecom, Charles Schwab, and FedEx. Company was acquired by Click Commerce.

Project Leader

1994 - 2000

Led project teams on strategy engagements from 1994-1996 and 1998-2000. Focused on technology, consumer and financial services. Promoted twice and consistently ranked in top 10% of peers.

Associate Product Manager

1997 - 1997