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2024
2023 - 2023
2023 - 2023
• Led the 0 to 1 build out of a Generative AI platform for product management using GPT 3.0 and 3.5 • Improved the platform to automate detailed user stories and acceptance criteria for any software product or feature in under 15 minutes • Enabled the autogeneration of rough draft product requirement documents (PRDs) in under 30 minutes • Led the implementation of a Customer Feedback Ingestion Chatbot that was integrated with ZenDesk, Jira, Confluence, and Google Drive • Managed a team of 5 consisting of 3 Senior Software Engineers and 2 Product Designers • Created and managed the product strategy and the product roadmap • Conducted all functional Testing of the platform and reported 95% of all bugs and UX problems • Conducted 32 customer interviews with Product Leaders and PMs to better understand customer problems • Ran 14 usability tests to measure and improve product market fit • Led all GTM efforts detailed below • Conducted competitor research and analysis on 12 competitors and updated this monthly • Created and tested copy for the marketing landing page • Created and iterated on Buyer Personas and ICPs • Defined the Pricing strategy and initial subscription tiers • Implemented a freemium plan to leverage product led growth • Led all cold outreach efforts including over 200 LinkedIn messages and Emails • Joined the Founder/CEO in all Sales conversations and used learnings to improve the product and our GTM process
2021 - 2023
2021 - 2023
• Built a cloud contact center from scratch using Twilio Flex that automated 35% of our booking services team which accounts for 80% of revenue • Migrated 200+ customers from Five9 to Twilio Flex • Migrated 42 person booking team from Five9 to Twilio Flex • Reduced the median call wait time by 12 seconds • Increased booking conversions by 2.7% resulting in an average of $40k additional revenue per month • Eliminated 99% of spam calls • Collaborated with CEO and VP of Product on Product Roadmap • Improved Product team’s processes and helped establish a Product focused culture
2019 - 2021
2020 - 2021
• Managed a team of 2 product managers and 2 senior product designers • Led a major migration effort that was responsible for $7 million in revenue • Collaborated with the CPO on product strategy and owned the product roadmap • Shipped several enterprise features that dramatically drove ARR growth • Drove the product management life cycle and its intersection with the software development life cycle • Owned and iterated upon all product management processes • Drove inter-departmental coordination with leadership teams from Sales, Marketing, Engineering, and Customer Support
2019 - 2020
• Spearheaded a large team consisting of 1 senior product designers and 8 engineers • Coordinated with an off-shore Engineering team of 5 engineers • Shipped several enterprise features that drove significant ARR growth • Collaborated with Product Leadership to define the product vision and roadmap • Improved product team's processes significantly by implementing Airtable for the product roadmap • Worked with key stakeholders from Marketing, Sales, and Support to ensure company alignment
2015 - 2019
2015 - 2019
• Led addition of 14 consumer electronics product categories which included market research and writing of 90% of front end/back end user stories • Wrote data requirements for development of 100+ web scrapers • Established website analytics (Pendo) and feedback processes (Userbrain, FullStory, Hotjar, and Survey Monkey) to gather large volumes of quantitative and qualitative data • Helped increase monthly visits from 0 - 40k • Helped increase our MoM purchase conversion by 41% • Conducted 70+ usability tests, 40+ user interviews to gain key insights, and 30+ surveys • Created and maintained the product roadmap and backlog based on quarterly goals, user analytics, and user feedback data • Coordinated with Engineering team to ensure features were properly developed