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Bachelor of Science - BS
2023
2023
Manage a caseload of 45 former incarcerated, probationary, parole, and electronic monitoring individuals re-entering into civilization and with direct coaching, advice, counseling, crisis intervention, and follow-up within 2 months of program entry. Conduct initial intake in the Salesforce system & record management of screenings & assessments to determine client needs considering eligibility desired services, geography, client choice, insurance status, justice supervision status. Adhere to HIPAA & other confidentiality laws for protected client information pertaining to program referrals: court documentation, mental & medical assistance, and re-entry citizenship documentation: driver’s licenses, social security cards, birth certificates, etc. Collaborate with 7-10 community partners & fellow case managers for social welfare services: housing, GED completion, substance use, emotional counseling services/anger management programs, transportation, and employment opportunities. Serve as point of contact for pairing & eligibility services for client support needs & preparedness to transition back into civilization with SNAP food assistance, clothing, physical care, mental health treatments, legal issues, and other basic needs support.
2022 - 2024
2022 - 2024
Responsible for conducting 200-300 cold & warm LinkedIn sourcing contact monthly to connect potential investors with a diverse community of investors & advisors. Utilized CRM for investor source tracking of potential vendor contact information & lists, organizing outreach initiatives, scheduling meetings for initial contact via LinkedIn messaging. Aided Black & Latinx minority owned venture capital investment firm start-up focusing on investment approaches to deliver long-term VC returns via traditional venture investments & potential for earlier liquidity generated from its revenue-based investments.
2023 - 2023
2023 - 2023
Directed a team of 8-10 executive account associates & supported KPI success by hopping on calls, strategic cross-selling, upselling closing deals, and scouting potential accounts while a positive & collaborative team building, work environment. Drove sales & CEM scores by building strong relationships with 60 cold calls per day and 18-25 monthly successful closed subscription deals for start-up company streaming, digital signage, marketing material, and content services using platform prior to layoff. Collaborated with Strategic Partnerships & Channel Sales teams to prepare & execute strategic account plans to ensure smooth & successful customer implementation with new & existing accounts to establish new business relationships & future partnerships. Conducted projection meetings with directors to successfully maximize growth with existing business & identify new opportunities utilizing research, referrals, and online resources with pipeline tracking & sale record management. Product expert on platform features, value proposition, and competitive positioning in the industry to schedule & conduct demos, deliver personalized experience, and technical assistance based on customer profiles, history, and account inactivity past 60+ days. Exemplified sales tactics & confidential record management to trainees & team members when closing deals, attaining business credit card/payment information, and shipping devices to small, mid-size, and large businesses post-closing.
2022 - 2023
2022 - 2023
Managed AEs for innovative & strategic infiltration tactics with Salesforce’s CRM with large business sectors, c-suite executives, and programming for sales pitches as well as ordered & shipped SWAG items & approved gifts within $20,000 - $25,000 SWAG budget. Meet monthly KPI goals: $1M pipeline generation, 600 calls, 75 call connects, 15-20 successful meetings, and 9 qualified leads. Successfully closed $1.8M deals with large retail enterprises: J&J Snacks, Gibson Brand, Hain Celestial Group, La-Z-Boy, and Lids. Created opportunities when supporting sale cycle stages of Retail, Consumer Goods, Marketing and Commerce business verticals by conducting initial scoping conversations, scheduling meetings, closing deals, and deal information & record management. Served as member of the “BoldForce” organization for African American leadership & development within the company.
2021 - 2022
2021 - 2022
Cold called 60+ potential clients daily, scheduled & conducted 12-20 software demos monthly for sales team via Zoom & successfully closed 8-12 deals generating monthly revenue of $20,000-30,000 monthly. Partnered with AEs to utilize lead generation tools & Google Maps to create lists of & contact qualified prospect accounts with diverse owner demographics in cities that weren’t over-saturated based on their business challenges & needs. Led continuous improvement of sales development process for start-up software organization for barbershops & owners where system offerings consisted of: scheduling payments, invoice processing, order equipment & products, inventory, and Google search marketing.
2020 - 2021
2020 - 2021
Successfully closed $20,000-$25,000 sales deals monthly when responsible for educating, strategizing, and successfully selling the industry’s top technology products, services, and solutions for re-distribution and channel partners’ equipment & configurations. Successfully prospected 30-40 new customers through high-volume touchpoints to effectively grow business books with quoting clients for software & hardware, as well as followed-up with inactive accounts. Remotely collaborated with peers & industry partners to bring customers the best technology solutions during the COVID-19 pandemic.
2018 - 2020
2018 - 2020
Provided therapeutic educational environment for 15-25 diverse learners by collaborating with staff & families through student program implementation, academic achievement, encouragement, and successful life experiences. Managed 5 classes with high school students focusing on curriculum with English, Science, Math, Physical Education, Social Studies, as well as weekly field trips & excursions, sport teams, and social extra-curricular activities & clubs. Provided Hands-On certified support as needed in compliance with policies and procedures, differentiated instruction, emotional assessments, and conflict management when managing at-risk students with social & behavioral needs. Track student progress academically & behaviorally using Goal-Tracker to foster effective ongoing communication by providing verbal & written reports on students’ daily activities.
2017 - 2020
2017 - 2020
Instructed and guided 300+ students with lessons from Pre-School through 8th grade in as well as collaborated with 30-45+ staff members in various roles such as counselor, instructor, and security at different levels. Conducted 3 classes a day with students through various subjects leading to high school preparation. Responsible for all IT inventory management of the institution and communicated updates via Microsoft Office & Google Suite.