Iago Seidensticker

Business & Investment Analyst

2021

Community Lead

2018 - 2020

Worked in the operation of two branches in São Paulo. Responsible for guarantee operational results of each branch, supervise customer experience, and track of KPIs. Also worked in side-projects helping other areas increase their efficiency handling routines directly affecting customer experience. My main contributions were: 1. Coordinated project to improve inventory control at national level. Developed an automated spreadsheet to increase accuracy and speed up routines using historical data to forecast consumption and consumable orders. Reduced costs by 10% and diminish stock breaks due to human error. 2. Diagnosed air-conditioning issues through data analysis. Proposed and supervised project to improve HVAC system. 40% reduction in support requests related to HVAC. 3. Developed workbook to automate reconciliation of payments at national level. Reduced daily activity time from 3h to 10 minutes.

Community Associate

2018 - 2018

Performed in the front-line of customer services and experience, as well in the improvement of business processes and operational results. My main contributions to the company were: 1. Created a spreadsheet to automatize operational and customer service routines. Saved up 2h of daily work in every branch. 2. Developed data analysis to diagnose pain points in customer experience, which were then addressed in different projects. Overall increase of customer satisfaction by 10%. 3. Managed project to enhance digital customer support. Resolution time decreased 50%.

Intern

2017 - 2017

Participated in WeWork's first internship program in Brazil. Worked in the development of customer experience, business processes, and operations in the first branch in Sao Paulo.