Kristy Muir

Vice President, Head of Global Customer Experience
2020 - 2022
(LTG; formerly Thoma Bravo, Instructure) Senior executive responsible for multiple Talent Solutions Division portfolio forecast and post sales functions, M&A Ops, Global ownership of revenue retention and growth: Renewals, Technical Support, Professional Services, Customer Success, Account Management.
Sr. Director, Head of Global Strategy & Operations
2020 - 2021

2020 - 2021

Vice President, Head of Global Customer Experience (Bridge)
2020 - 2021
(Thoma Bravo; Bridge) Global Account Management, Implementations, Support, Renewals, Customer Success (previously Instructure). Interim head of Customer Success while continuing oversight of Operations & Strategy. Accountability to retention and revenue growth while operationalizing a global customer facing organization.
Sr. Director, Head of Global Strategy & Operations
2020 - 2021
Senior executive team member reporting to the board. Oversees all divestiture and acquisition programs, facilitating direct work with the banker, board and potential buyers.

2018 - 2020

Snr. Manager, Head of Product Operations & Customer Advisory
2019 - 2020
Build a foundation for excellence for and on behalf of the Product Team by reinforcing product strategy with metrics, holistic infrastructure, business processes, standards, best practices, and reporting. Meet with high-risk or white-glove clients, as well as company teams (CX, Sales, Marketing, Biz Ops, TS, Data) to drive education around the Learner Experience Platform and Skills.
Product Operations & Special Projects
2018 - 2019
Manage the Degreed platform throughout its life cycle, and ensure the product team can produce the right product at the right time to maximize commercial value. Development of product operations, identify business opportunities, establish marketing and promotional strategies on behalf of product, and maintain awareness on competing products.
Accquisition Transition Product Manager
2018 - 2018
Discovery on synthesis of two platforms, and process of merging. Meeting with clients to determine what value points should remain intact. Analysis and recommendation provided to larger team moving forward.

2015 - 2020

Board Member
2015 - 2020
Purchased January, 2020. Developed an open source EdTech platform that enables educators to teach coding in K-6 classrooms through project-based learning Partners include Girl Scouts of America, ISTE, Girls on the Run, and more. Named in patent US20180082601A1 currently under review. Collected $6k just from trademark registrations Led investor conversations, pitched more than 50 investors in SLC, CO, LA, SF, NY, Chicago, and MI. Wore all the hats! Led Marketing, PR, Brand, Bus Dev, Product, Community Engagement, Sales FuzePlay is a S.T.E.A.M. (Science, Technology, Engineering, Art, Mathematics) learning company that brings together REAL technology, and straight-forward, hands-on play. Our products teach kids (and their parents!), high-level concepts in a way that's as simple as 1-2-3: Build, Hack, Play.
Co-Founder / CEO
2015 - 2018

2017 - 2018

STEM Leadership Team
2017 - 2018
Volunteer, ISTE is a not-for-profit organization dedicated to supporting the use of information technology to aid in learning, teaching of K-12 students and teachers. The ISTE Leadership Team works closely with the ISTE Board of Directors to serve our membership and ensure excellent organizational performance. The team is made up of the organization’s CEO and division heads, who each lead a major functional area supporting the nonprofit.

2005 - 2010

Summer Sales Manager
2005 - 2010
Summer sales rep, promoted to summer sales office manager as well as fall extension offices. Oversaw office setup, GTM training, Sales Motions, scheduling and leadership of door-to-door sales reps in both summer offices and leading extension offices for top performing reps. I also sold door-to-door as an individual contributor.TM

Pelion Venture Partners | VP CX | Founder