Kyle Oppenheim

Director of Engineering
2017
I built the engineering team and drove the launch for Meta Business Suite, a new product released September 2020. This desktop and mobile app helps small businesses grow using tools that operate across Meta's family of apps (Facebook, Instagram, Messenger, and WhatsApp). I'm now working on building the future of business messaging tools, primarily focused on small businesses.

2010 - 2017

Vice President of Engineering
2014 - 2017
Responsible for Groupon's platform technology team including order management, payment processing, user authentication, fraud detection, search, personalization/targeting, data warehousing, performance testing, and datacenter operations. Launched Groupon's Marketplace API (3rd-party partners selling on Groupon) and card-linked offer products (branded Groupon+).
Sr. Director of Software Engineering
2010 - 2014
As an early member (first 10) at Groupon's Palo Alto office, I helped build a team of talented engineers that scaled Groupon's site during a period of hyper-growth. In 2013, I drove improvements to Groupon's deal targeting platform that increased purchase conversion and user activation rates via behavioral targeting.

2007 - 2010

Principal Development Manager
2007 - 2010
Microsoft acquired Tellme Networks. After the acquisition, I formed a new product team to launch Tellme Platform Central. This was an analytics dashboard and configuration tool for clients to self-manage their enterprise IVR applications.

2000 - 2007

Director - Search Engineering
2000 - 2007
Led engineering for Tellme's directory assistance business which produced close to half of the company's revenue. The platform powered 411 directory services for a large fraction of the domestic market including SBC, AT&T Wireless, and Verizon. We pivoted the DA product into one of the first speech-powered multi-modal phone applications (on feature phones; before iPhone and Siri). The platform handled billions of telephone calls annually. The local search engine included features for voice retrieval such as synonym expansion, homophone rewrites, acronym/digit expansion, and compound word and space expansion. For the multi-modal product we added spelling correction, autocomplete, and category search. Query results analyzed by human raters showed competitive precision/recall with Google and Bing local search, at the time, with a comparatively small team. My earlier work at Tellme included: * building a cloud-based address book / voice-activated dialing product for AT&T Wireless * creating tooling for software configuration management and deployment * developing a reliable content feed acquisition system for Tellme's voice portal product branded as 1-800-555-TELL and AT&T Wireless' #121 service

Director of Engineering at Meta