Lauren Nham

Product
2021
Driving multiple mobility innovation initiatives for world’s largest automotive brand including software-defined vehicles, MaaS (mobility-as-a-service) & smart cities.

2019

Investor
2019
Early stage investments and advisory focused on Seed/A opportunities across the AI/ML, Enterprise and FinTech sectors. Selected investments include: - AltoIRA - Doorvest - EMTECH - Kneron - Sote

2004

Principal, Product & UX Consultant
2004
Advised clients as Product and UX Consultant for boutique strategic advisory. Highlighted list of clients include: Fortune 500 Enterprise Software // Product Marketing - Developed internal brand messaging and positioning for premiere Linux provider. Sustainability startup // Product Strategy - Crafted branding/marketing and product strategy for SaaS-based sustainability software and services company. Stealth teletherapy SaaS startup // Product Strategy - Identified market opportunity and go-to market strategy. Deloitte // Product Marketing - Developed internal CRM database for Western regional partners and assisted in additional marketing efforts. Epson America // Operations Strategy - Consultant at international electronics company. Assessed impact on supply chain resulting from new traffic mitigation program for the Ports of Los Angeles and Long Beach, PierPASS. - Analyzed cargo throughput from Asian manufacturing facilities across US distribution centers. Recommended route and vendor selection scheme based on product shipment requirements. Federal Deposit Insurance Corporation // Product Development - Led team of 4 in developing online loan portal to streamline process to administer SBA loans between NGOs and banks. Secured support and funding from over 10 local and national banks. - Presented findings to FDIC National Conference in Washington DC for national deployment review.

2020 - 2022

Venture Partner
2020 - 2022
GVC Partner Services works closely with North American-based venture capital firms across multiple industry sectors. Services include: - Diligence support - Sector analysis - Operational and portfolio company projects GoingVC Partners is the investment arm of GoingVC, one of the largest venture capital professional development programs in the world, spanning 7 countries & 40 cities. https://www.goingvc.com/gvc-partners

2016 - 2021

Director of Product Management
2016 - 2021
Launched new business unit helping major Fortune 500 and unicorn brands scale CX and Ops through Conversational AI. Grew practice from $0 to $MM+ with global team of 25 to service the largest global entertainment, telecom and insurance brands. Advised Clients on advancing AI/ML automation, security, digital transformation, CX/lifecycle optimization and the future of work. Sourced and evaluated 100+ startups for integration and channel partnerships and led tech assessments, GTM and Client roadshows. Leading team of 25 in Product initiatives for Clients and their MM+ users on: - Automated digital recruiting (100K+/month globally @ 65% automation rate) - Customer demand gen, nurturing and acquisition tools (+35% improvement) - Automated marketing solutions for engagement and lifecycle management - Supporting P&L through platform product development, BD/Sales, Client advisory/consulting including strategy and design sprints, Client management, professional services and partnerships. Clients include - #1 Global Media Conglomerate - #1 Global Gaming Platform - #1 Domestic Insurance provider Sutherland Labs is focused on customer discovery, applying consumer insights and design thinking to transform service delivery challenges into innovative experiences that scale to millions of delighted consumer interactions per day.

2015 - 2016

Growth Product Manager
2015 - 2016
Developed new mobile user acquisition and monetization solutions for the health club digital marketer. Led team of 20 in Product initiatives for 3,200+ clubs and 3M+ users on: - Customer acquisition tools - Automated marketing solutions for engagement and lifecycle management - Business intelligence dashboards and reports - Referral solution - Loyalty and rewards program - Customer feedback mechanism Acquired by eGym.

2014 - 2015

Growth
2014 - 2015
Focused on growth marketing engagement at Sprig, an on-demand dining company delivering delicious, organic meals in San Francisco at the touch of a button. Coverage included: Customer Acquisition, Analytics, CAC/LTV Modeling, SEO/SEM, Experimental Methodology

2012 - 2014

Co-Founder / Head of Product
2012 - 2014
ZigAir is a social marketplace platform that connects private air charters with travelers. Through flight sharing (collaborative consumption) and direct flight booking, ZigAir offers the best value for traveling. I oversaw a team of 15 and successfully grew our Route inventory to over 800+ Routes across 200 cities covering 43 states. Additionally, I also oversaw our P&L, hired and managed our outsourced teams, and handled FAA/DOT regulatory issues and licenses. As Product Owner, hired and managed multiple outsourced teams in agile dev. Ran daily scrums. Developed personas, customer journeys, and use cases through customer interviews and market research. Designed and built UX wireframes, search algorithms, roundtrip discount mechanism, dynamic travel routing products for private air charter operators and map visualization software for our 5,000 US airports and our available flight routes.

2011 - 2011

Product Manager, Intern
2011 - 2011
Developed automated solution for Adobe Directory, an internal enterprise product. Led team of 4 to develop unified process for managing 1,000+ global spaces across 80+ locations worldwide. Eliminated operational bottlenecks across IT, Telecom, and Facilities, reducing processing from 30 days to 3 minutes. Defined business requirements for solutions development.

2009 - 2011

Product Manager
2009 - 2011
Led agile product development efforts across three remote teams for social B2C, B2B, B2G online deliberation platform with 2.5M users. Launched new product for government vertical, valued at over $10M; secured US patents. Defined business requirements, protocol guides, user personas, user stories, and user flows. Successfully internationalized, user tested, and client demoed internal beta launch. Managed client accounts, government grants, project budgeting, client proposals and contracts.

Product + Ventures + Investor