Nithin Bose

GTM Advisor

2024

North America GTM Lead and Chief Customer Officer

2023

Led and transformed the Customer Success organization, including Solution Architecture, Professional Services, and Technical Support. Recruited to realign the business from a revenue and margin loss leader into a profitable, cash-positive operation. Developed and implemented key processes, metrics, and operational cadences, driving consistency in daily, weekly, and monthly GTM activities. Led US Go-To-Market from identifying Product Market Fit and establishing frameworks for repeatable, predictable, and scalable revenue growth. Partnered with the C-suite to establish and achieve KPIs that significantly contributed to both the business unit and overall company success.

GTM Advisor

2022

GTM Advisor

2022

VP of Product and Customer Success

2019 - 2023

Executive responsible to build and scale a Product and Customer Success organizations * Product: Scaled the Product Management and Product Marketing functions. Launched new products in addition to extending the core platform * Customer Success: Built a global team to drive ~10x growth in revenue across Sales Engineering, Solution Architecture, Customer Success, Professional Services and Technical Support.

Head, Customer Success Engineering

2019 - 2019

Executive at Datacoral (acquired by Cloudera) responsible to drive: * Responsible for customer journey post-land including customer onboarding, adoption, renewals, and operations driving 95% Gross Retention and 120% Net Retention * Built and grew the Sales Engineering function responsible for refining the product-market fit, building solution architectures, facilitating demos, and trial programs. * Lead technology partnerships with SaaS providers to enable warehousing and analytics.

Sr Director, Data Infrastructure

2017 - 2019

* Led the initiative to be the first and best customer of Splunk enabling 40% of the organization to make data-driven decisions including IT, Security, Customer Success, and Engineering. * Enabled the Customer Success analytics program through journey mapping & KPIs driven from product telemetry, usage, account health, and training activity to drive adoption, upgrades, and expansion. * Jumpstarted the business intelligence and data analytics platform to enable the self-service capability for Sales, Marketing, and Finance operational teams. * Built an internal services team of product owners, data architects, and engineers to conceptualize, build, and champion new use cases using Agile development practices.

VP of Customer Success

2014 - 2017

* Reporting to the CEO, directly responsible for all customer engagements, P&L, and operations * Built and managed a thirty-member team supporting sales engineering, professional services, support, and Customer Success across three geographies. * Scaled revenue by 4x to 16M in 2015, ARR by 8x in 2016 fueled by driving customer adoption, exceeding revenue and profit targets * Led the definition of open source strategy, pricing, packaging, and go-to-market plan. * Played a principal and trusted advisor role with C-level stakeholders for the Fortune 50 financial institutions * Drove Solution architecture for anomaly and threat detection using open source and data science components for Cyber Crime, Insider Threat, and Fraud applications

Director, Head of Customer Success - Data

2012 - 2014

* Successfully built and managed a 3M ARR Customer Success team for the SaaS data business line, across four countries from the ground up. * Responsible for defining and building the organization, starting from its charter, offerings, tooling, and solutions alongside the SaaS-based recurring revenue management platform. * Managed customer journey spanning from technical pre-sales, onboarding, and expansion.

Manager

2005 - 2012

* Lead technical architect for purpose-built platforms for top government and financial institutions. * Managed 50 member teams to deliver integrations with business partners estimated to save the customers >$100 million per year. * Identified, rationalized, designed, and developed DevOps infrastructure for a 500-member project team. * Led performance testing and tuning efforts of integrated applications that included third-party products to support 900 million transactions.