Paul White

Senior Service Delivery Manager
2015 - 2017
Responsible for enterprise commercial accounts with a focus on service delivery planning and relationship management. At its core, my role entailed being a trusted adviser through the definition, scoping and execution of diverse technical services alongside value realisation with respect to technology investments. My current focus was heavily centred around scoping, advising and enabling Digital Transformation and intelligent cloud strategies towards a broad portfolio of dynamic and exciting enterprise customers.

2014 - 2015

Manager Infrastructure Services
2014 - 2015
Held responsibility for all customer-delivered IT infrastructure services to 40 businesses, predominately focused within the Norwegian timber industry. This incorporated service delivery management including setting of SLAs/KPIs, definition of customer contracts and key account management. Some key achievements include the migration of a primary data centre including all business critical applications, decommissioning of legacy hardware, physical move of all infrastructure hardware and migration of applicable services to the cloud Additionally, I have led the implementartion of a new customer-facing IT service catalogue and implemented Microsoft Azure-based test/production server environments and Microsoft Office 365 services.

2011 - 2014

Director Information Technology Services
2011 - 2014
Whilst at Eitzen Chemical, I held responsibility for all global IT services. This included the servicing of five offices located in Oslo, Copenhagen, Singapore, Westport and Marbella and all IT strategy, budget, vendor, contract and service management. During my time at Eitzen Chemical, I oversaw the migration of the entire business IT service platform from single a legacy (business partner) vendor to a series of smart-sourced new vendors. This extensive program of work included the RFI process and selection of a new primary IT service vendor, all contract negotiations, the migration of all business applications and productivity services to new data centres/Office 365 and all IT support.

2011 - 2011

Storage Consultant
2011 - 2011
Whilst at Statoil, I worked as part of a team delivering high availability, centralised and distributed storage and backup services to a global user base of 40,000. My role specifically focused on the management of the storage department's change processes and associated change approvals, the implementation of an operational process management solution and also some project management activities.

2007 - 2011

Service Delivery Manager, Storage & Archiving
2009 - 2011
During my time at Aker Solutions, I held responsiblity for the delivery of high availability, centralised and distributed storage and backup services to a global user base of 26,000. My work included global data centre management, the setting of storage and backup service strategy, delivery of conceptual, detailed and operational design documentation, budget, pricing and SLA management, ITIL processes, KPI management/service development, global provisioning of storage, as well as capacity, monitoring and performance management.
Team Leader, Global Storage & Archiving at Aker Solutions
2007 - 2009
During my time in this role, I was responsible for the operational delivery of high availability, centralised and distributed storage and backup services to a global user base of 26,000. This included the day-to-day operational support for Cisco SAN, Clustering, EMC (Avamar, Centera, DiskXtender, EmailXtender, Networker), HP EVA, HP VLT, VMWare, Windows Server OS, plus the global provisioning of storage for use on diverse platforms. In addition I held responsiblity for the management of a team of 10 staff.

Technology Consulting | Enterprise Application Development