Rick Reeder

Licensed Real Estate Broker

2018

Experienced and Licensed Real Estate Broker in Austin, Texas. 40+ Transactions and $25M+ in production, ready to help you with your real estate needs.

Founder and Chairman of the Board

2007

http://www.africanleadershipbridge.com I founded and lead the African Leadership Bridge. This organization brings amazing students and future leaders to the US for a University education, so that they can return to Africa and create a continent in which all people can reach their potential.

Advisory Board Member

2017

Serve as an advisor to Brain+Trust Partners and their clients/constituents on matters pertaining to enterprise I/T management, cloud strategy, and organizational transformations.

Chief of Staff to the GTEUSI CIO and Solution Architect Connected Vehicle

2023 - 2023

Chief of Staff, Client and Mobility Solutions

2020 - 2023

Senior Purchasing Manager

2019 - 2021

Managed the team responsible for strategy, procurement and implementation of Network, Security and End-User Compute hardware, software and services for GM globally.

Senior Manager, Data Networking and Security Procurement

2017 - 2020

 Selected to spearhead a team of seven service managers in the procurement of more than $100 million in equipment, network, and other third-party services for the company globally in 2017.  Implemented creative renewal strategy with strategic carrier partners to harvest $3.1M in savings for 2018-19.  Provide high-level recommendations on upcoming technology needs and priorities.  Facilitate purchases while sustaining annual budget.

Senior Manager, Network Operations Center (NOC) & Senior Manager, Unified Communications

2013 - 2014

Senior Manager, I/T Operations - NOC - 2016-2017  Asked to lead the team that managed day-to-day operations 24x7x365 for millions of network devices across 550 facilities in more than 50 countries.  Transformed a team of 48 to a team of 22 while simultaneously improving incident response and resolution times by moving individuals and resolution responsibility into Engineering towers.  Directed the Telecom Change Management organization, which produced a more than 99.8% successful change rate while averaging more than 1,000 changes per month.  Created a production tools management team, reducing false positives by more than 80% and allowing the company to leverage its investment in monitoring tools more productively. Senior Manager, Unified Communications 2013 – 2016  Directed architecting, engineering, deployment, and operations for unified communications technologies (instant messaging, presence, softphone, and web collaboration) using products from Cisco and Microsoft.  Migrated instant messaging, telephony, web-sharing and presence infrastructure to Microsoft Skype for Business from Cisco WebEx Connect for more than 100,000 users.  Completed a Session Initiation Protocol (SIP) trunking vendor selection, core build-out, and traffic migration globally with savings of more than $5 million annually.  Optimized voice SIP core, dial plan, and conference calling globally to enhance organizational productivity.

President, Austin Affiliate

2008 - 2014

President, Board of Directors 2012-2014 At Large Board Member 2008-2012 During my tenure with the Austin Affiliate Board, I drove programs to diversify our funding sources outside of our signature event, the Race For The Cure, growing new non-race revenue sources by over 20% while maintaining an expense ratio under 25%. We also successfully engaged new community health partners and grew our BoD in terms of experience and reach. We refreshed our strategic plan and streamlined our BoD meetings for efficiency and productivity. I also led our BoD and Staff through a difficult period; keeping our focus on mission, retaining key talent and navigating complex PR issues.

Senior Manager

1998 - 2013

Senior manager of contact center operations, as well as program and product management.

Product Manager

2005 - 2006

Contact Center Engineer

1998 - 2005

Business Process Expert

1997 - 1998

Operations Analyst

1993 - 1997

Operations Analyst

1993 - 1997