Webb Stevens

Chief Executive Officer

2024

Leading an amazing team of builders at Mason. Mason is a smart device platform for mission critical data collection touching 10s of thousands of lives each week. Industries needing end to end mission critical data collection and multi year dependability use Mason. We sit at the intersection of hardware and software as a leading solution for remote patient monitoring, clinical trials, medical devices and other industries.

Advisory Board Member

2021

Board Member

2021

Board Member

2021

Chief Operating Officer

2021 - 2024

Reporting to the CEO. Building a team driving 10x top line growth in last 24 months. Various roles including responsibility for 90% of revenue and >50% of R&D team. Team has delivered multiple 10x performance improvements making Docker the #1 most loved developer tool.

Chief Product Officer

2020 - 2020

Recruited for a year by CEO and Board. Company reorged the week before I joined, pandemic started and we had to lay off ~15% of staff weeks later. I believe in the mission of Carta and am still an investor here.

GM and VP, Customer XM Business

2016 - 2020

Joined reporting to the CEO leading Product with only 4 PMs in the business. Departed as General Manager with P&L responsibility for more than 50% of company ARR and >200 talented colleagues. Grew CX business from $22 million to $400 million run-rate, making it the #1 most awarded offering in the market and the #1 market share leader. Led global cross-functional team responsible for operations, sales enablement, marketing, engineering, and user experience for the CX line of business. Team delivered CX programs that drove significant business value for clients, including Fortune 500 companies. Accountable for setting the product vision, marketing strategy, and the M&A strategy for the CX offering. Expertise in CX strategy, customer success, product management, sales, and marketing. SAP acquired Qualtrics for $8.2 billion. Stayed for more than one year to help beat M&A plan.

VP, Product Management (Head of Product)

2011 - 2016

Joined as employee 99, left reporting to the CEO leading Product Management and Data Science. Grew Avalara's top line by >10x by building new products, finding new markets, and making Avalara a de facto standard in the market. Launched a v1 developer relations site that spawned 80+ community-driven open source GitHub code repos, 100s of new partner relationships, and millions in additional revenue. Recruited and scaled the product management team from a handful of engineering teams to 20+ teams. Created and led a transparent Executive Product Advisory Committee to drive alignment on business outcomes across the entire employee base.

Investment Professional

2008 - 2011

I had constant 1on1 interactions with 100s of smart CEOs running fast growing SaaS, mobile, internet and information services companies, both B2B and B2C. I developed an investment thesis for the really amazing companies and worked hard to smartly deploy capital. While here I learned to quickly evaluate markets and investment ideas via market sizing, industry value chains, competitive benchmarking, unit economics, etc. Managed investment due diligence including: drafting term-sheets, negotiating NDAs, analyzing customer acquisition cost (CAC) and customer lifetime value (CLTV), key operating metrics (KPIs), building financial models, and interviewing customers. Sourced or worked-on opportunities totaling more than $300 million of contemplated investments across a $300 million venture capital fund and $4 billion private equity funds.

Strategy and Operations Senior Consultant

2004 - 2008

I worked out solutions for many tough business problems becoming an expert in customer and user experience analytics. Deloitte Turkey invited me to oversee their first quantitive and qualitative customer experience assessment as a subject matter expert. I built a useful set of general consulting skills here (e.g. business process design, competitive analysis, strategic planning, etc) and I also learned to managed people and a ridiculously fast pace of change.