Invests in
Skills
Education
Lists including Yogeshkumar
Work Experience
2024 - 2024
Head of Human Resources & Branding
2024 - 2024
Strategies on HR Operation, Brand Development and content creation. Qualitative Analysis on Market and Trend to boost brand value. Designing and formulating Organizational Structure. Streamline the HR Policies and strategic Plan for sales funnel & Lead Generation.
2019 - 2024
Manager - Growth & New Initiatives
2024 - 2024
Directed a team of 16 members and handled 5 regions which is karnataka, Tamil Nadu, kerala , Andhra Pradesh and Telangana. Reported directly to the GM ( General Manager ) for strategies and Process creation as individual contributor ( IC ) for the renewal strategy campaign. Created and formulated a call pitch with cold calling for renewal which got a success of Upselling and Cross selling achieved over 1.265 Million. Practiced and Trained a team for ethical behaviour which helps retention of 98.6% which is the highest of the company. Design and implement an onboarding process for potential customers that helps improve conversion. Obtained an Excellent quantitative skills and the ability to work with key metrics and data. Maintained an excellent stakeholder management and communication Desire to work in a high ownership environment. Thrives in ambiguity and a fast changing environment.
Assistant Manager - Customer Success Experience
2023 - 2023
1. Handling currently 28 reportee and had an experience of handling 168 employees. 2. Strongly holding a success rate in stakeholder management of 98.67 % 3. Strongly influential with high leadership quality and managing skills. 4. Brought a revenue of 47.8 Million from Renewals with a strategic plan of action where worked on pitch, hooks and growth. 5. Brought a new culture in weekly rewards & recognition which made them happy to work and achieve 3X results in performance which is consistently for an year. 6. Worked in cross vertical engineering team and innovated many feature which bring Wow factor for the user experience 7. Most of the process structure which is 218 projects has been leaded and headed with successive results and outputs. 8. Maintained an SLA of 99.74 % in the leadership era. 9. Structured and created a strategy for Associates to reach the KPIs and KRAs easily. ( With the help of taylor’s principle ) 10. Volunteered with the HR team in conducting a cultural performance and Fun activities.
Lead Trainer - Customer Success Experience & Growth Strategy
2022 - 2023
1. 769 Training Conducted to improvise and enhance the product and Customer experience. 2. Total of 3475 trainees handled and trained for various product Improvisation by hand holding them until they succeed with the process. 3. Average rating of 4.78 out of 5 by the trainees has been given to me for training and mentoring. 4. Structured and led on 15 Product innovations which brought smooth agility in the process and product experience. 5. Brought 12 new proposal for effective product experience and employee rewards and got 100% approval with 100% Success rate 6. Best Innovator and Certified trainer who achieved a success rate of 243% where received an appreciation from the Vice president of the Business Unit. 7. Tested 4 new softwares which are salesforce, jira, freshdesk and Uxos. 8. Additional KRAs handled and worked as an authenticator admin for salesforce. Also the company has given the most sensitive access which is order punching and subscription extension. 9. Created 243 Projects in associated with different verticals which brought effective success of product experience and Brought solutions for product related problems 10. Created and got approval for 450+ Designs. launched 3 major key products which solves the customer problems. 11. Branding designs over 156 Process designs were made and successfully rolled to 800+ employees.
Senior Product Expert - User Experience
2021 - 2022
1. Maintained epic records till this day where not even a single person has broken till day . Where the retention of stakeholder management is 98.45 % from 350+ Clients handled. 2. Hand holding a high priority of stakeholders for the first 60 days and facilitating them. If they have any technical product related issues. We will resolve and maintain 99.87% resolution status. 3. 100% attendance was maintained during this crucial period. 4. CSAT on clients achieved 100% as an average with 97.45% SLA 5. Retained a revenue of Rs. 74.83 Lakhs in 6 months from cancellation by explaining the Product and USP by creating a roadmap & as problem solver. 6. Tested 148 Product and softwares as UAT tester ( User Acceptance Testing ) , Special KRA given directly by Kishore Raj ( VP - User Experience )
Product Specialist - User Experience
2019 - 2021
1. Handled 4589 High Priority stakeholder and managed 34500+ customers. 2. Achieved 98.75% SLA and CSAT of 99.86% 3. Retained revenue of Rs. 289 Crores for the organization which added value in P&L from escalation and cancellation. 4. Resolved 797 Product issues and achieved 100% resolution status product related issues. 5. Worked on 14/16 pilot projects and achieved a high success rate. Also continued to provide the pilots to me for achieving the required success needed. 6. Received an appreciation form 230+ clients and 19 co-workers on helping them on high priority escalations.
Business Development Associate
2019 - 2019
1. Generated more than 4.9 Million revenue in just 6 months 2. I have been a top performer for more than 3 times in state level 3. Mentor for many people including team mates on KRA 4. Guided and boosted team to achieve targets.
2020 - 2021
Co-Founder & Chief Operating Officer
2020 - 2021
1. Achieved a CSAT from customer experience of 97.89 % and enabled the customer engagement. 2. Worked on the branding like logo and web pages with posters. 3. Handled social media pages and worked on colour palettes for branding. 4. Twitter - @maculapremium , Instagram - @maculapremium , Facebook ( meta ) revenue generation and Google Business site - https://macula.business.site/ ( Web pages and SEO created & operated by myself ) 5. Handled staffing and outsourcing , with successive outcomes.
2016 - 2017
Brand Development Manager
2016 - 2017
1. Created a branded high quality logo with colour identification 2. Made huge proposal and media marketing 3. Handled Social Media profiles and insights. 4. Effective performance in branding the company 5. Training and Operational plan made.