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2022
At ABC Fitness, our 'why' is to turn fitness visions into seamless reality. We chip away at this mission, by bringing to life exceptional fitness experiences through our 4 platforms (Glofox, Trainerize, Ignite, Evo)
2022
2022
LOI Venture is a $20M Pre-Seed Fund focused on founders aged 15-30 attending the LOI Program. (We occasionally, write cheques into non-LOI attendees).
2020
2020
2018
2008 - 2022
2008 - 2022
Bootstrapped and customer funded growth from 0 to $25M ARR. Acquired in 2020 by ABC Fitness, a ThomaBravo portfolio company.
2014 - 2017
2014 - 2017
Saas offering for retail. Acquired by Lightspeed for $500M
2014 - 2014
2015 - 2017
2015 - 2017
Advisor to the CEO and VP Customer Success, around NPS, Churn, and Expansion.
2011 - 2014
2011 - 2014
An early member of the Hootsuite Executive team, responsible for leading the Global Customer Service team, Professional Services team, and Customer Success programs to deliver delight to it's 9 million users, across SMBs and large Enterprise. Responsible for identifying and implementing improvements to drive customer loyalty and success across channels, segments and products. A key driver in launching and leading HootSuite's NPS Loyalty Program.
2010 - 2011
2010 - 2011
Provided strategic and business planning consulting, delivering a Market Requirements Document (MRD) and a Product Requirements Document (PRD) for a Risk Management and Fraud Detection product, for banks and credit unions.
2006 - 2010
2010 - 2010
Directed the Professional Services, Customer Support, and Client Delivery teams. Managed key relationships with customers, vendors, and distributors.
2006 - 2009
- Leadership role in leading a small team of Business Analysts - Large scale project roll outs (> 1,000,000 USD) - Contributed to RFP efforts and technical sales process - Managed mobile software deployment project that included 250+ sites and 6000+ users - Successfully implemented and managed the portfolio of more than 40 customer accounts (SaaS & On-Premise) – Notable Deployments: Google, Safeway, Simon Property Group, Sony Electronics, Sony Playstation, Sony Music, Visa, Capital One, Accenture, Fox Entertainment - Attended industry tradeshows and conferences as an exhibitor