Stephanie Walsh

Administrative Manager

2023

Office Manager

2019 - 2023

Responsible for diligently supporting the Principal Managing Broker (PMB) in organizing and coordinating the operations of the branch, including staff management, multi-tasking, and general office work within a fast-paced environment. • Partner with the PMB and HR to recruit, hire, and train (onboard) new employees, and agents • Ensure all positions are appropriately staffed and cross-trained, schedule vacation and time off coverage • Train new staff, agents, and PMB on office procedures, advertising systems, and all company tools • Maintain staff procedures, delegate tasks, and, create, and implement daily checklists for the front desk staff • Research, manage, and coordinate relationships, contracts, and scheduling with outside vendors • Troubleshoot, and communicate facilities maintenance issues • Plan, coordinate, and communicate of various branch events including weekly meetings, monthly events, and festive branch functions • Compile, calculate, and produce monthly real estate market statistics • Sustain up-to-date knowledge of real estate terminology, market conditions, and NWMLS rules and regulations • Review residential listing, and sale contracts for critical omissions/errors • Troubleshoot copiers, fax machines and printers, and submit work orders as necessary, maintain phone system • Collect, code, and submit vendor invoices in the company accounting software • Coordinate, promote, and oversee annual branch marketing promotions • Lead office COVID compliance, including tracking, communicating changes and maintaining stock of safety supplies

Marketing & Social Media Specialist

2008 - 2019

Marketing/Social Media Specialist, Jan 2014 – Present: One-on-one work with real estate brokers, assisting with creation and implementation of marketing plans and CRM strategies, providing coaching for social media and general technology assistance; office advertising and marketing coordination. • Coordinate weekly, quarterly and yearly advertising/marketing for 80+ brokers • Train new staff, agents and assistants on office procedures, advertising systems, CRM programs and new promotions • Compile and calculate monthly market statistics • Lead coaching and advice sessions with brokers on special projects, social media and advertising • Assist in creating and implementing new marketing programs and office policies • Create and manage office Facebook business page content • Develop and deliver weekly emails to agents regarding advertising opportunities • Maintain professional rapport with agents, vendors, and clients with upmost discretion • Sustain up-to-date knowledge of real estate terminology, market conditions, and NWMLS rules and regulations • Review residential contracts for omissions/errors as back up for Office Manager and Listing Coordinator Advertising/Marketing Coordinator, Aug 2008 - Jan 2014: Create and/or coordinate all office advertising and marketing, manage and review all office listings to ensure compliance with current Washington DOL legal requirements. Office Assistant, May 2008 – Aug 2008: Receptionist customer service duties, maintain listing files for all office listings, back up other staff members as needed.

Office Assistant to Agent Danne Neill

2006 - 2008

Office Assistant, 2006 – 2008: Supported real estate broker by creating and maintaining important client information as well as assisting with administrative functions. • Communicated effectively and efficiently with title and escrow companies regarding pending transactions • Organized timelines and set calendar reminders for all transactions • Fashioned professional marketing flyers highlighting new listings using Publisher • Developed advertisements for local magazines and newspapers and all controlled all web- based marketing of listings