Tracy Hughes

Vice President, Sales Excellence and Enablement Operations

2020

Sr. Vice President Business Development, Corporate Services, North America

2019 - 2020

Experienced, hands-on leader with proven history of working in the information technology and managed services industry with Fortune 500 organizations. Highly energetic and motivated, I am a hyper-learner that can quickly assess complex situations while building high performance sales teams and driving positive culture change across the organization. Customer Relationship Management (CRM), Business Process, Operations (P&L) Management, Integrated Facility Management (IFM), and Business Transformation.

VP & GM, Central Region, Enterprise Services

2014 - 2019

VP Commercial Accounts

2014 - 2019

Director, Client Management

2010 - 2014

Develop client and industry centered strategies and multi year plans to improve financial quality, harness innovation to transform operational and user experiences, and provide overall leadership across multiple business units aligning teams to drive business results. Develop strategies and plans to transform legacy information technology and outsourced capabilities to cloud and subscription based technologies. Manage globally dispersed team to ensure profitable growth, operational excellence, and overall client satisfaction while transforming and running lifecycle projects.

Sales Center Vice President

2005 - 2010

Provide sales leadership and client business strategy across the Fortune 100 businesses in territory. Build teams capable of solving and positioning large, complex communications infrastructure needs while maintaining a high level of client satisfaction. Develop and maintain C-level relationships with clients. Conduct high level presentations and negotiations with clients and constituent organizations. Set and clearly communicate marketing, revenue, and client satisfaction strategies and targets across a portfolio of over $300 million dollars.

Global Account Director

1990 - 2002

Held a variety of sales and marketing management level roles for Federal and Commercial accounts in the fast paced global telecommunications industry. Participated in ground breaking projects driving Internet commercialization within the research and education communities. Managed technology strategy and programs enabling large corporate merger and divestures. Developed and executed integrated marketing and communications plans to drive awareness and sales growth within targeted industry segments.

Management Analyst

1988 - 1990